Returns & refunds

REFUNDS / REPLACEMENTS

Manufacturing Defects & Damaged Items

If you believe your product has a manufacturing defect or has been damaged in transit, please contact us within 3 days of delivery and provide photo and/or video evidence.

Once the issue has been reviewed and confirmed, we will gladly provide a replacement at no additional cost.

Claims submitted more than 3 days after delivery may be deemed to be the result of customer use, accidental damage, or normal wear and tear, and may not qualify for a free replacement.

Returns & Refunds (Within 30 Days)

If you wish to return your order because you have changed your mind or the product does not meet your expectations, you may request a return within 30 days of delivery.

Please note:

Customers are responsible for the cost of return shipping for all non-defective products.
Returns must be authorised by our customer support team before being sent.
Products must be returned complete with all accessories, components, and original packaging where reasonably possible.
Refunds will only be processed once the returned items have been received and inspected.
If the returned parcel does not arrive at our designated returns facility, we are unfortunately unable to process a refund.

Although some orders may be fulfilled from local warehouses or third-party logistics partners in your country to speed up delivery, all customer returns must be sent to our designated returns facility. We do not currently offer returns to local fulfilment warehouses.

Once your return has been inspected and approved, your refund will be processed back to your original payment method.

Delayed Orders

Occasionally, shipping delays may occur due to circumstances outside our control, including but not limited to:

Peak holiday periods
Customs inspections
Severe weather
Carrier delays
Natural disasters
Other unforeseen logistical disruptions

Orders cannot be cancelled or refunded while they remain in transit unless they are returned to sender.

If your parcel has been confirmed lost in transit or has not been delivered within 30 days beyond the estimated delivery timeframe, we will gladly arrange either:

A replacement shipment, or
A full refund.

Exchanges

If your product is defective or arrives damaged, we will gladly provide a replacement once photo and/or video evidence has been reviewed and approved.

Please contact our customer support team as soon as possible after receiving your order.

Missing Packages (In Transit)

If your parcel appears to be delayed or has not arrived within the expected delivery timeframe, please contact us.

If we confirm that your shipment has been lost while in transit, we will promptly arrange a replacement.

Incorrect Shipping Address

Orders are shipped to the exact delivery address provided during checkout.

If you notice an error in your shipping address, please contact us immediately.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed, and we cannot accept responsibility for parcels delivered to an address provided incorrectly by the customer.

Delivered / Lost / Stolen Packages

Once tracking confirms that a parcel has been successfully delivered to the shipping address provided during checkout, responsibility for the parcel transfers to the recipient.

MyBar is not responsible for parcels that are lost or stolen after successful delivery.

If your tracking shows your parcel has been delivered but you cannot locate it, we recommend:

Checking around your property.
Checking with neighbours or household members.
Contacting the delivery carrier.
Filing a police report if theft is suspected.

Where appropriate, we may request security camera footage or additional information to assist with our investigation.

CANCELLATIONS

Orders may be cancelled for a full refund within 3 hours of being placed.

After this period, orders may already have entered processing or dispatch and therefore cannot be cancelled.

If an order has already shipped, it will instead be subject to our standard returns policy.

DIGITAL PRODUCTS & DOWNLOADS

Due to the nature of digital products, all digital purchases are non-refundable once access has been provided.

This includes, but is not limited to:

PDF recipe books
Cocktail collections
Liquor label kits
Digital guides
Downloadable content
Any other digital products

If you experience any issues accessing your digital purchase, please contact our support team and we will be happy to assist.

Refunds for digital products will only be provided where required under applicable consumer protection laws.